Frequently Asked Questions

To create an account on Gamezy:

1. Download the Gamezy app from Google Play Store or App Store
2. Open the app and tap on "Sign Up"
3. Enter your mobile number and verify with OTP
4. Create a strong password
5. Complete your profile with basic information
6. Verify your email address (optional but recommended)

Once registered, you can start playing free games immediately. For cash games, you'll need to complete KYC verification.

To reset your password:

1. Open the Gamezy app
2. Tap on "Forgot Password" on the login screen
3. Enter your registered mobile number
4. Verify with the OTP sent to your phone
5. Create a new password
6. Confirm the new password

Make sure to use a strong password with a combination of letters, numbers, and special characters.

Gamezy accepts the following payment methods for deposits:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps
• Net Banking: All major Indian banks
• Credit/Debit Cards: Visa, Mastercard, RuPay
• Digital Wallets: Paytm, PhonePe, Amazon Pay
• Bank Transfer: NEFT, IMPS, RTGS

All transactions are secured with bank-level encryption for your safety.

Withdrawal processing times depend on the method chosen:

• UPI: Instant to 30 minutes
• Bank Transfer: 2-4 hours
• IMPS: Instant to 2 hours
• NEFT: 2-4 hours (during banking hours)

Note: First-time withdrawals may take up to 24 hours for verification. Make sure your KYC is completed before requesting withdrawals.

Yes, KYC verification is mandatory for all players who want to:

• Play cash games
• Withdraw money
• Participate in tournaments
• Make deposits above ₹10,000

You can play free games without KYC, but for any financial transactions, KYC is required by law.

For KYC verification, you need to submit:

• Identity Proof: Aadhaar Card, PAN Card, Passport, or Driving License
• Address Proof: Utility bill, Bank statement, or Rental agreement
• Bank Details: Account number and IFSC code for withdrawals
• Selfie: A clear photo of yourself holding your ID

All documents must be clear, valid, and not expired.

To play rummy on A23:

1. Complete your registration and KYC verification
2. Choose a rummy variant (Points Rummy, Pool Rummy, or Deals Rummy)
3. Select your preferred table and stake amount
4. Wait for other players to join
5. Arrange your cards in valid sets and sequences
6. Declare when you have a valid hand

You can practice with free games before playing with real money.

Gamezy offers several rummy variants:

• Points Rummy: Quick games with points-based scoring
• Pool Rummy: Longer games with elimination rounds
• Deals Rummy: Fixed number of deals
• Tournament Rummy: Competitive tournaments with prizes
• Practice Games: Free games to learn and practice

Each variant has different rules and strategies.

If the app is not working properly, try these steps:

1. Check your internet connection
2. Update the app to the latest version
3. Clear app cache and data
4. Restart your device
5. Uninstall and reinstall the app
6. Check if your device meets minimum requirements

If the problem persists, contact our technical support team.

Minimum system requirements for Gamezy:

• Android: Android 5.0 or higher, 2GB RAM
• iOS: iOS 11.0 or higher
• Internet: Stable 3G/4G/WiFi connection
• Storage: At least 100MB free space
• Screen: Minimum 4-inch display

For optimal performance, use a device with 4GB RAM or more.

Yes, your personal information is completely safe on Gamezy. We implement:

• Bank-level encryption for all data transmission
• Secure servers with multiple layers of protection
• Regular security audits by independent third parties
• Compliance with all data protection regulations
• Limited access to personal data by authorized personnel only

We never share your personal information with third parties without your consent.

If you suspect fraud or suspicious activity:

1. Immediately change your password
2. Contact our support team
3. Report the incident with details
4. Monitor your account for unusual activity
5. Enable two-factor authentication if available

We take all security concerns seriously and will investigate promptly.